Self-Service and Infrastructure

You will have the ability to quickly increase capacity, quality, and performance, without adding capital expense or management overhead.

Clients gain nearly limitless contact center capacity, instant global reach, and the confidence that comes from using proven technology supported by contact center experts.

With quick deployment of the essential applications and services, plus the ability to immediately access new technologies, languages or global regions as required, businesses become more responsive to customer demands.

What do we offer?

Channel Synchronization

Intelligent omnichannel routing and queuing; estimated wait time and call back options
Agent Management

Intelligent, omnichannel agent desktop; screen pop (phone and email)
Operational Insights

Robust monitoring, reporting, and analytics; quality monitoring; workforce management
Resiliency and Support

Fully redundant, carrier-class platform; 24 x 7 x 365 NOC support; SLAs

The solution includes the best solutions from three worldwide leaders:

A robust and highly scalable contact center platform

On-demand CRM from RightNow

Optional access to skilled Teleperformance agents

Contact center technology and management tools from Teleperformance